Wedding Invitations Customer Service Assistance

How do I order samples?

We offer up to three blank samples for your review.  

 

You can add the items you are interested in to your favorites screen and then select the items you would like to receive.

 

Or

 

You can click on the thumbnail of an item you are interested in and click on the request sample box which can be found underneath the green continue button for invitations. For Ensemble Items, click on the request sample box next to the item(s) you would like to receive.

 

*Please keep in mind that these are generic samples which only show you how an item will look printed. Unfortunately, we are unable to print them with your personal wedding information or a specific ink color or font. See “How do I order proofs?” for this type of service.

How do I order proofs?

1st Class Wedding has invested in an Online Proof system. All of our invitations can be proofed online before ordering. We also understand that occasionally a customer will want a printed proof. The cost is $25.00 per proof and it will take 2-3 weeks to receive the proof. In order to receive a proof:

1. Customize the invitation with the desired wording.
2. Submit the order.
3. Put a note in the special instructions area of your order that you would like a printed proof or if you prefer, contact us via phone with your order number ready.
4. We will hold the order and print 1 proof and mail it to you for your review.
5. When you are ready, contact us with approval to print the rest of the order.
6. *Printed Proofs are not available for all invitations.

What type of printing do you use?

We use a process called thermography to print your order.  Thermography has slightly raised letters that you can feel.

How do I save my work for later? ("My favorites")

The “My Favorites” area will only save the item itself.  Unfortunately, at this time it is not possible to retain any personalized information you may have entered once you have left the website

How do I personalize my invitation?

Select a style from the thumbnails page.  Select an item from the drop-down menu at left.  Now you can personalize that item by making verse, font and color selections.  Use the "Add Your Personal Wedding Info" button to see the particulars of your wedding on the items you wish to order.

 

*Please note that filling out information does not mean that item has been ordered.  All items must be placed in your shopping cart as they are each priced separately.

How do I write my own verse or modify an existing one?

You can modify any of our verses or write your own by using the "Modify Currently Selected Verse" button which is directly below the “Select a Verse” drop down box. Once you click on that button a screen will show the current text. You can now make your modifications. Once you have finished making your changes click the update button.  You will be taken back to the previous screen where you can preview the changes you have just made.

How long does it take to receive my order?

It usually takes 2 - 4 business days to print your order.  Shipping time is additional and depends on shipping method chosen.  Shipping options include ground, 3 day, 2nd day and overnight delivery and can be selected at checkout.

Return Policy

Your order is guaranteed to be free from defect in workmanship.  We promptly replace orders at no charge if it is determined that we caused an error or for poor quality in workmanship. We ask that you proof your order carefully.  Your order will be printed exactly as you have entered it.  We cannot accept returns for items that are printed as per your specifications.